We recommend to wash all parts in hot water first and to throw away the first 3 brews. It is really important that you don't use the handle while unscrewing as this can cause the handle to break.

1. Fill the base with water to just below the level of the safety valve.  Be careful not to overfill as the air in the space between the water and the coffee filter is what heats and forces the water up through the coffee. If the water tank is overfilled the result is boiled coffee, with a bitter or burnt taste.
2. Insert the funnel.
3. Loosely fill the funnel with espresso ground coffee, do not press coffee down.
4. Screw the top section firmly to the base.
5. Place the coffeemaker on a low to medium heat. When using on gas adjust the flame so that it does not extend up the side of the pot.
6. It takes only 3 - 6 minutes, depending on the size of the coffeemaker and the intensity of heat, until it’s ready to serve.
7. Remove immediately from the heat once coffee pot is full.  Do not allow to boil and do not put on full heat as this may cause the coffee to have a burnt taste.
8. Dissemble and hand wash in warm water. Suitable for use on gas, electric and ceramic hobs, NOT suitable for induction. 

No, the Moka Express is not dishwasher safe. 

• Check the ring, and replace if worn.
  Replacement rings can be purchased from spare parts or your Bialetti stockist.
• Ensure the top of the water chamber and the ring are clean and free from coffee grounds
• Ensure you are not using a grind of coffee that is too fine, and it is subsequently getting caught in the spout where the coffee normally comes out. If it is, get yourself a pipe cleaner, take out the ring and filter and give the upper spout a good clean from the underneath side
• Ensure the coffeemaker is firmly screwed together

• The safety valve is an important safety feature of your Bialetti pot.  If steam or pressure is being regularly released from the safety valve, do not ignore as your pot may be blocked, or have a faulty safety valve.
• To check for a blockage, disassemble your pot by removing the ring and filter, and cleaning inside the column of the upper chamber. Then check the funnel to ensure it is not bent nor restricting the flow of water. Finally, located in the middle of the safety valve is a small piston, move the small piston in a circular motion to remove any clogging within the valve potentially caused by lime scale or other sediment. 
• Should after these actions the safety valve continues to activate, cease using your pot immediately and return to your authorised Bialetti stockist for checking/servicing.

• Check filter plate (4) is clean and clear of debris. Replace if worn.
  Replacement filters can be purchased from spare parts or your Bialetti stockist.
• Check funnel (2) fits snugly into bottom chamber (1) and is not bent out of shape or worn around the edges.
  Replacement funnels can be purchased from spare parts or your Bialetti stockist.
• Ensure the coffee grinds are NOT packed into the funnel as this hinders the flow of the water.
• Your grind may be too coarse or too fine. Do not use a fine espresso grind as this may clog the coffeemaker.

This usually happens when the coffeemaker is not dried properly, causing the aluminium to naturally oxidise. To clean the inside, use a dish brush and warm water with a little white vinegar added, and dry thoroughly before storing.

Not all the water goes from the bottom to the top as it is impossible to do so. This is because the funnel is designed NOT to touch the bottom of the pot. Otherwise it is difficult for the water to flow under pressure from the bottom chamber, and up the funnel into the top chamber. For this reason, there is always liquid remaining in the bottom chamber after brewing. Typically what remains also includes coffee infused water that has dripped back down from the funnel. This water left in the bottom chamber is perfectly normal and should be discarded once the pot has cooled.

• The size of your Bialetti stovetop depends on how much coffee you like to drink in any one sitting, how strong you like it and how many people join you. When Bialetti says "2 cup", that is to say your stovetop will produce "two espresso cups" of coffee. An espresso cup of coffee generally amounts to approximately 30mls.
• You must not underfill the water in the base or put too little coffee in the filter to try and achieve a lesser quantity of coffee output because this will affect the pressure and effectiveness of your stovetop. Therefore, when you purchase your Bialetti make sure you are buying the correct size for your typical use. In many Italian household's, there are a couple of sizes in the cupboard to accommodate everyday use, versus when guests are around.
• Often in people like to drink their coffee with milk and often quite strong (like a classic Flat White). If you were to make a Flat White with a Bialetti stovetop, it would take approximately "2 cups" of coffee, and added milk.