Frequently Asked Questions

Orders & Payment

Can I change my order?
We're happy to help with changes to orders that have not yet been dispatched. Please email hello@salacaffe.co as soon as possible with your order details. Once an order has been dispatched, we're unable to make further changes.

How do I check the status of my order?
You'll receive an email confirming your order, and a second email with tracking details once it has been dispatched. You can also view your orders by signing in to your account.

What payment methods do you accept?
Shop Pay, Visa, Mastercard, American Express, UnionPay, Apple Pay and Google Pay.

What is your returns policy?
Please see our Refund Policy for full details.

Shipping

How much is shipping within Australia?
Free Shipping Australia-Wide Over $75. Orders under $75 are sent by standard post for a flat $15. Orders are dispatched within 1–3 business days, and most arrive within 3–7 business days.

Do you ship outside of Australia?
Yes, we send to selected countries. International shipping is calculated at checkout, based on your destination and the size and weight of your order. International delivery may take 7–21 business days, and orders may be subject to local import duties and taxes, which are the responsibility of the recipient.

Can I collect my order?
Unfortunately not. To keep every order secure, all orders are shipped.

Can I track my parcel?
Yes. As soon as your order is dispatched, we'll email you a tracking number.

Why might my order arrive in more than one parcel?
Wine, spirits and liqueurs are dispatched separately from our other products, so an order containing both may arrive in two parcels.

For full details, please see our Shipping page.

Wine, Spirits & Liqueurs

Who can purchase alcohol?
Under the Liquor Act 1992, it is an offence to supply liquor to a person under the age of 18 years. You must be 18 or over to purchase alcohol from Sala Caffè Co.

Can you send alcohol outside of Australia?
No. Our wine, spirits and liqueurs are available through our website only and can be delivered to Australian addresses only.

Can I order wine or spirits on their own?
Our wines, spirits and liqueurs are offered alongside our other products, so at least 25% of any order containing alcohol must be non-alcoholic items. We may ask for identification before an order is dispatched.

Tea Capsules

Which machines are your tea capsules compatible with?
Our Tè@espresso tea capsules are compatible with Nespresso®* Original home machines, including Citiz, Pixie, Essenza, Lattissima, U, Maestria and Inissia, as well as the Espressina. They are not compatible with Nespresso Vertuo machines.

My machine feels firmer to close than usual. Is this normal?
Yes, completely normal. Our capsules are made from food-grade material, so the lever may need a little more effort. The capsule will not damage your machine.

How do I make a cup of tea?
If your machine has just been used for coffee, run a short shot of water through the empty chamber first. Then insert a Tè@espresso capsule and extract as normal; the lungo button gives a longer pour. Each tea capsule can be used up to three times, which is especially lovely with green teas, mint and chamomile.

*Nespresso is a registered trade mark of Nestlé SA, which is not affiliated with Sala Caffè Co.

Olive Oil

What makes Lamantea olive oil special?
Lamantea extra virgin olive oils come from the family's groves in Bisceglie, Puglia. The olives are harvested with care and cold-pressed soon after picking to preserve their freshness, flavour and character.

Why is it priced differently from supermarket olive oil?
Many supermarket oils are blended from multiple sources. Our oils are single-origin and produced in small quantities, a more careful process that is reflected in both the price and the taste.

Italian Scented Candles

How much does each candle weigh?
Each candle weighs approximately 240g.

What is the burn time?
Approximately 40 hours.

How do I use my candle?
Each candle is poured into its own glass jar with a single cotton wick. Simply remove the lid and light.

Still Have Questions?

We'd love to hear from you. Visit our Contact page or email hello@salacaffe.co.