Do you ship outside of Australia?
Yes, shipping rates are calculated on an individual basis and automatically added to the order, this is a standard service normally via the postal network, please ensure you leave enough time for the parcel to reach its destination.
Can I collect my order from the Sydney Depot?
Unfortunately not, we use a specialised 3rd party warehouse solution, and as such we are bound to their security policies, thus to minimise disruptions, loss, etc, all orders need to be shipped.
Can I track my parcels?
Yes, as soon as the parcel ships a tracking number will be emailed to you.
How much is shipping?
Standard shipping fee via Australia Post $10 within Australia
Express Post via Startrack (or equivalent) $15 within Australia
International Shipping Rates will be calculated on size, weight and location of delivery.
Can I change or cancel my order once I have placed it?
If you need to make a change to your order, get it touch with us as soon as possible at email@example.com with your order details and we'll try to help. Unfortunately, we're unable to cancel orders once they have left our Sydney warehouse.
Can I change my delivery address?
To update your delivery address details, get in touch with us as soon as possible at firstname.lastname@example.org with your order details and we'll try to help. Unfortunately, we're unable to update delivery address details once they have left our Sydney warehouse.
What payment methods do you accept?
We offer the following payment methods: Visa, Mastercard, American Express, Apple Pay and Shop Pay.